These days, online shopping is a matter of course. E-commerce is booming: customers want to be able to shop every day, around the clock, and increasingly also when they’re on the move. For online customers, the feel-good factor is becoming more and more important. The way in which products are presented and offered has a significant influence on whether or not they go through with a transaction. That’s why ease of use, easy ordering and fast delivery of goods are essential factors for your success in e-commerce.
Online customers expect a user-friendly and secure shopping experience. Swiss Post helps you to create modern online shops for all stationary and mobile devices, from streamlined standard solutions to multi-functional high-end shops with integrated social commerce functions (social networks, online community, social recommendations, etc.).
From the design to the content management system (CMS) to the launch, our services provide a proven solution for every need.
We develop an online shop tailored to your specific needs and advise you on any additional features.
We make your online shop mobile to ensure that your products and services come across well on mobile devices (tablets and smartphones).
We produce apps for all major platforms (iOS, Android, Windows Mobile).
Upon request, we help you to create and maintain all your content (photo processing, translations, etc.).
With no intermediaries, the online retailers are automatically in direct contact with their customers. Some of these customers are happy to send e-mail queries, while others would prefer to talk directly to someone on the phone. The more traditional fax machine and coupon channels are also still going strong. Those operating with several channels will see more users become paying customers.
We operate various order channels, such as e-mail, fax, telephone, coupon or order cards, on your behalf and process these orders both centrally and professionally. This means we tap into new resources that you can use to develop your own core competency and continually optimize your services.
People buying online have little patience for delays: they expect fast and reliable delivery. Furthermore, an uncomplicated returns procedure often leads to more purchases in the future – and you receive your returned goods faster too.
With Swiss Post’s proven delivery and returns services, you can guarantee your customers greater convenience and gain an important edge over the competition.
With the “Evening delivery” value-added service, your customers can receive their parcels in the evening. Your customers receive prior notification of the delivery via SMS or e-mail.
More information on evening delivery
With the Saturday delivery value-added service, Swiss Post delivers parcels on Saturdays. If requested, we notify recipients in advance by SMS or e-mail.
More information on Saturday delivery
PickPost offers more than 700 alternative pick-up points throughout Switzerland: SBB railway stations, petrol stations, or the post offices most convenient for you.
More information on PickPost
At My Post 24 parcel terminals your customers can pick up and hand in parcels whenever they want – completely independently and around the clock.
More information on My Post 24
Do you want to avoid a trip to the post office counter? No problem: with pick@home, the parcel carrier collects your consignment from your home or another address, such as your office. Incidentally, you can now also enter your collection order while you’re on the move with the Post-App on your smartphone.
More information on pick@home
Track your consignments online free of charge – from posting right up to delivery to your customer.
More information on the Track & Trace web service
Inform customers proactively and cost-effectively about changes in the status of shipments.
More information on SMS / e-mail notification
With delivery instructions, your customers receive their parcels exactly when and where they want: at the building entrance, on an upper floor, etc.
More information on delivery instructions